1.The customer is entitled to receive a temporary device or compensation (product price ÷ 400 × number of delayed days) in case of delays in providing spare parts, maintenance, or the presence of a manufacturing defect in the product.

2.The customer can obtain a replacement product or a refund of the purchase value after deducting the usage fee and any missing accessories if they are eligible, according to the rules and regulations of the Ministry of Commerce and Industry.**

3.The expected lifespan of each product may vary, and the customer can refer to the product manual or contact the authorized agent for more details.

4.We adhere to the policy of some service centers that may require you to pay a financial amount for products classified as out of warranty and if you refuse to pay for the repair cost.

5.The warranty does not cover damages resulting from accidents, misuse, improper use, liquid spills, or other external causes.

6.It is the customer's responsibility to ensure that the product is packaged in the original box or properly packaged to avoid any damage during shipping. Revista will not be responsible for any breakage or damage to the product in this case, and the warranty-retrieved product will be returned to the customer without maintenance

1.    Delivery service requires four to seven business days, and this period will not be counted from the repair duration.

2.    Customers can directly contact the warranty service providers to track the product's status or submit claims to the warranty service provider directly. All necessary information will be provided to the service providers through representatives of the warranty department at Revista.

• Receiving and delivery service is not considered part of the product's repair time. ** The usage fee is calculated at a rate of 5% of the product's value at the time of purchase per month, starting from the purchase date, with the value not exceeding 80% of the product's value.

Warranty Service Provider:

1.    Product warranty and quality assurance are provided by the authorized service center and are subject to the manufacturer's policies outlined in the product warranty guide or the manufacturer's website. To avail warranty and maintenance services, customers can directly contact the warranty service provider for the required service according to regulations and guidelines.

2.    Warranty and maintenance services provided by the authorized service center are not the responsibility of Revista. This includes spare parts availability, repair time, and service quality. It is the customer's responsibility to directly communicate with the authorized service center in case of any complaints or claims.

3.    To ensure the highest level of service, Revista provides its own warranty on certain products. For warranty details, please visit the product page on the website. This warranty only applies to products purchased within the Kingdom of Saudi Arabia ("the Kingdom"). Products or replacement parts that have been repaired will only be shipped to addresses within the Kingdom, and refunds will only be made to accounts located within the Kingdom. If the customer refuses to accept the product after completing the warranty claim process, the product will be stored in Revista  warehouse for a maximum period of thirty (30) calendar days, and the customer will not be entitled to request a product return after this period. Note: Always keep the original product box to ensure warranty service according to the terms and conditions of some maintenance centers.

To add your inventory to REVISTA, follow these steps:

1.    Register: If you haven't already, sign up as a seller on the REVISTA platform.

2.    Log in: Use your seller account credentials to log in to the REVISTA platform.

3.    Navigate to Inventory Management: Once logged in, find the inventory management section or any similar option where you can manage your products.

4.    Add Products: Look for an option to add new products to your inventory. You will typically need to provide details such as product name, description, images, specifications, and SKU (Stock Keeping Unit) numbers.

5.    Upload Images: Ensure you have high-quality images of your products ready to upload. These images should showcase your products clearly and attractively.

6.    Write Clear Descriptions: Craft clear and comprehensive descriptions for each product, highlighting key features, benefits, and specifications.

7.    Provide Specifications: Include detailed specifications for each product, such as dimensions, materials, colors, and any other relevant information.

8.    Set Prices: Determine the pricing for each product based on factors such as cost, competition, and market demand.

9.    Confirm Inventory: Double-check all information and inventory quantities before confirming and saving your product listings.

10. Avoid Repackaging: Important note: Third-party sellers should refrain from repackaging pallets or boxes during shipping to maintain product integrity and prevent any mishandling.

By following these steps, you can effectively add your inventory to REVISTA and start selling your products to customers.

REVISTA Packaging Guidelines: At the individual unit level:

• Each product must have a Partner SKU, a unique identification number or code with clear transfer instructions if necessary.
• Each product must have an external scannable barcode or QR code along with a user-readable code.
• Each product should be placed in a secure individual package. Loose units should not be allowed.
• Electronic and other high-value products should be vacuum-sealed and wrapped.
• REVISTA boxes/cartons should not be used for packaging products.
• Foam pads, full sheets of paper, and bubble wrap can be used as packing materials.

Product Description:

• If products belong to different brands or types, they must be separated and packaged separately (you can only bundle products together if they are part of a composite display).
• Any product sold as a set/package must be classified as "Sold as a Set".
• All breakable products must have a "Fragile" label on them.
• Improperly sealed packaging, reinforced caps/heat-sealed packaging, or over-packaged items will be rejected.
• All cosmetics and perfumes must have distinguishing numbers.
• All unauthorized products will be rejected.

At the carton/box level:

• All products must be securely packed in a carton or box.
• Each carton or box must have a label indicating its number (e.g., Carton 1, Box, etc.).
• The total number of products inside each carton must be mentioned on the carton itself.
• The number of cartons or boxes must be stated on each box and carton.
• Expiry dates of all health, beauty, food, and beverage products must be shared with each batch.
• Each carton must contain products with the same barcode and the quantity inside each carton must be mentioned on the carton containing the mentioned products.

In the Advance Shipping Notice (ASN) note:

Each ASN must clearly indicate:

• Total number of boxes
• Total number of cartons
• Total number of products

Fashion Products:

• Safety labels must be removed, and sewing tags should be visible in the packaging (if there is no sewing tag, fashion products should have a label indicating size availability and product details).
• All irrelevant price tags must be removed before supply.
• Products of each type should have an assortment, such as size or color, with a unique barcode (for example: each set of colors and sizes of a shirt should have a unique barcode).

• Product expiry periods, if applicable, should be at least one year.
• Products' expiry periods should be adhered to according to the following guidelines:

·         Cosmetics - Remaining shelf life should be at least one year if applicable.

·         Health and Nutrition - Remaining shelf life should be at least one year if applicable.

·         Personal Care Products - Remaining shelf life should ideally be at least 8 months.

·         Food and Beverages - Remaining shelf life should be at least 6 months.

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